Do I get any compensation when my power goes out?

We have service standards which apply in normal weather conditions on our electricity network. In extreme weather conditions or major adverse events outside our control, the usual service standards do not apply, although every effort is made to restore power as quickly as possible.


Our service standards cover:

• The time we take to restore power

• The number of interruptions you may experience

• The power quality you can expect
   

Our residential service standards are detailed in this brochure. 

Our business and commercial service standards are detailed in this brochure. 

Please call us on 0508 VECTOR (832 867) or email us if you have any questions.