Vector is a Wholesale member of the Telecommunications Dispute Resolutions Service (TDR). TDR is a free service for customers to help resolve disputes about telecommunication services. That can include problems with an installation or faults.
If you have a complaint, please call Vector Fibre on
0800 826 436 or email
contactus@vector.co.nz to access our free complaints process. If we cannot resolve your complaint you can contact Telecommunications Dispute Resolutions on
0508 98 98 98 or go to
https://www.tdr.org.nz/.
