The Outage Centre is the new online hub for reporting power outages and getting restoration updates about outages affecting Auckland. It’s available online wherever you are.

• You can report your power outage via the Outage Centre by clicking on “Report an outage” 
• You’ll be asked for further information about your issue which will help us determine which specialists to send to attend your call out, resulting in a faster restoration process.
• You will also be able to register for updates to keep informed about the progress of the restoration.

If there is a known power outage at your address, or you report a new one through the Outage Centre, you can choose how you would prefer to be updated by Vector about the progress of power restoration.

By checking or reporting a power outage for your address through the Outage Centre, we will be able to let you know when our crew are on their way, when they’ve investigated the issue and can provide an estimated time when your power is expected to be restored.

If there is a risk to people or property (e.g. a car has hit a power pole or there are downed power lines), please call us on 0508 832 867. If you are concerned about your health, please either contact the health professional responsible for your care immediately, go to the local hospital, or call 111 if it’s an emergency.

Any risk to your safety and those around you is extremely important to us. Further information about what to do in an emergency is available here.

You can register for updates about power outages in the Outage Centre when you report a power outage for your current address, or if Vector is already aware there is a power outage at that address.

You can notify Vector of a power outage by clicking “Report an outage” in the Outage Centre. 

You can check if Vector is aware of a power outage at your current address by clicking on “Check an address” in the Outage Centre. 

The previous Outage Map was the first phase of a long-term programme to give Aucklanders access to secure, accurate and near real-time information about network outages.

However, while the map showed large area outages (known as High Voltage areas) it did not have the functionality to include individual addresses affected by smaller power outages, nor were people able to report a power outage and subscribe for updates through the Outage Map.

We are currently working on enhancing our systems to allow for better visualisation of power outages for our customers. This is included in our current programme of work around power outages and customer communication – read more above.

The new Outage Centre allows people to check individual addresses, report new power outages, and subscribe for updates. This can be done through the “Check an address” or “Report an outage” functions in the Outage Centre.

The Vector App was taken offline in 2018 after it failed to function properly during a widespread storm in April, and after concerns about its security was raised soon afterwards.

You can find out more information here.

We undertook extensive research and testing to define the best experience for reporting and tracking outages to replace the old app. If you have the old Vector app still installed on your mobile phone, opening this will now link you through directly to the new Outage Centre. Otherwise, you can access the Outage Centre by going to https://help.vector.co.nz/ in your internet browser.

If you have the old Vector app still installed on your mobile phone, opening this will now link you directly to the Outage Centre. Otherwise, you can access the Outage Centre by going to https://help.vector.co.nz/ in your internet browser.

The Outage Centre is available via your smart phone internet browser at https://help.vector.co.nz, but cannot be downloaded directly to your phone via your app store.

However, some mobile phones will let you pin a webpage to the screen of your phone (instructions are available here) or you can ‘bookmark’ the page in your internet browser.

You can contact us at any time through the Outage Centre by clicking on “Contact Us” and following the directions. Alternatively, you can call us on 0508 VECTOR.

You can check out the answers to frequently asked questions via the Outage Centre by clicking on “Common Questions.”

You can also let us know your thoughts on the Outage Centre by clicking on “Feedback.”