Temporary service line disconnection
If you're painting, water blasting, repairing a roof, tree trimming or doing other DIY work near our power lines or private service lines request a temporary disconnection to avoid electrocution. If you are working at heights near power lines you not only risk getting a serious electric shock, but could be severely injured by the resulting fall from a ladder or scaffolding.
You can either book the reconnection job at the same time as the disconnection, or at a later stage.
You can request different types of temporary disconnections. If you need to disconnect one of our network cables please go here for more information.
Contact us
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Appointment
Schedule an appointment with us at least 5 working days in advance. Bookings can be made from Monday to Friday between 8am and 6pm.
Emergency
Request an emergency disconnection ONLY if there is an immediate health or safety issue (e.g. a building is on fire) at any time of the day.
Responsibilities
What we do
- We handle appointment and urgent disconnections Monday to Friday from 8am - 6pm. We will call you to confirm your time.
- Faults always take precedence over appointments, we will call you if we can’t make it or are delayed.
What you do
- Notify us a minimum of 48 hours in advance for an appointment.
- Ideally pre-book a reconnection job at the same time.
- Schedule appointments during business hours Monday to Friday from 8am - 6pm.
- Inform us if there are any hazards on site.
- You must be on the property for both disconnections and reconnection due to safety reasons.
- If the property has been disconnected for 6 months or more, ask your electrician to organise a Certificate of Verification (CoV) issued by an electrical inspector before we can reconnect your property.
- Ask your electrician to organise a Certificate of Compliance (CoC) if you have done any electrical work on the property (eg. changes to internal wiring or alterations to main).
- The CoV or CoC must be completed in time to be shown to our contractor when they come to your property.
Our process
Call 0508 832 867 to request a disconnection or reconnection | |
We will confirm appointment times or (if you don’t have an appointment) call you when we can come to the property. | |
We complete the disconnection or reconnection |
