Capacity upgrade or downgrade
Request a capacity upgrade or downgrade from us if your electricity capacity requirement increases or decreases due to adding or removing electrical equipment.
We can help if you need to know what capacity you currently have. Click here to find out more.
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Upgrades
You might require additional capacity when you change machinery, appliances or other electrical equipment on your property.
It is important that you engage a registered electrical contractor who understands the equipment that you are installing and advises you of the electrical load you require.
We will assess your requirements and check whether there is enough capacity available on our network. We will ask you to pay for upgrading the supply if there is not enough existing capacity.
Downgrades
Your electricity capacity requirements may change if you:
- Remove appliances
- Change appliances (for instance, if you switch to more energy efficient appliances)
- Add alternate energy sources like gas or solar; or
- Split the capacity with another ICP.
Pricing
When you request a capacity upgrade, you will pay a contribution towards the capital investment we make in the infrastructure that supports overall network growth. This development contribution is in addition to paying the full cost of the upgrade works.
For capacity upgrades and downgrades, you will pay an assessment fee to recover the cost we incur when preparing a detailed quote.
Job Type | Connection Fee | Development Contribution | Assessment Fee | Total |
Pricing effective from 1 Oct 2025 (Incl. GST) | ||||
|---|---|---|---|---|
Upgrades | Priced per job | $264.50/kVA | $300 | Priced per job |
Downgrades, relocations, undergrounding | Priced per job | N/A | $300 | Priced per job |
Our Process
Once we have assessed your request, it can follow a simple or complex process
Simple Process | ||
|---|---|---|
Assessment fee | Call 0508 832 867 to request an upgrade or downgrade. Pay the assessment fee online within 30 calendar days | |
Quote payment | If network changes are required, we will provide a quote usually within 7 working days. You have 55 days to accept and pay the quote. | |
Timeframes | Once payment has been received, it generally takes 40 working days to complete. If supply is available or a meter split only is required, we pass your request on to your retailer who arranges any meter or fuse changes. | |
Complex Process | ||
|---|---|---|
Assessment fee | Call 0508 832 867 to request an upgrade or downgrade. Pay the assessment fee online within 30 calendar days | |
Payment | You will need to pay for the design cost for the job to proceed. We will usually advise you within 1 week as to when the design will be completed | |
Contract and payment | Once we’ve received design approval, we will usually send a customer agreement with terms and conditions within 5 working days that is valid for 45 days . We will then contact you to schedule the work once the agreement has been signed and payment received Work will usually begin approximately 6 weeks after receipt of payment. | |
Build | Work will usually begin approximately 6 weeks after receipt of payment. | |
Completion | We finish the work and ensure the ICP is updated to show the new connection size. | |
Before you apply
Information required when you apply:
- Phase and fuse requirements (consult your electrician)
- ICP (installation control point) number
- Invoicing and billing details
- Name of your electricity retailer (if available)
- The name and contact details of your electrician
FAQs
You can request a capacity check with us by contacting us on 0508 832 867. Data logging may be required to confirm the capacity which can take up to four weeks.