Dispute Resolution
Your experience is important to us
We are committed to providing a reliable and efficient network by resolving issues quickly and to everyone's satisfaction. The process we follow is outlined in our dispute resolution process so you can see the steps we take to reach an outcome.
If you have a complaint:
Please call 0508 VECTOR (0508 832 867) or email info@vector.co.nz to access our free complaints process.
If we cannot resolve your complaint you can contact Utilities Disputes on 0800 22 33 40 or go to www.udl.co.nz
Utilities Disputes is a free and independent service for resolving complaints about utilities providers.
Resolving disputes about telecommunication services
Vector is a Wholesale member of the Telecommunications Dispute Resolutions Service (TDR). TDR is a free service for customers to help resolve disputes about telecommunication services. That can include problems with an installation or faults.
If you have a complaint:
Please call Vector Fibre on 0800 826 436 or email contactus@vector.co.nz to access our free complaints process. If we cannot resolve your complaint you can contact Telecommunications Dispute Resolutions on 0508 98 98 98 or go to https://www.tdr.org.nz/.
