A Fair Share For Auckland Power Customers

Loss rental rebates (LRRs) are the surplus created once the costs in the electricity wholesale market have been worked out. We receive this as a credit note from Transpower.

Previously, we’ve passed this on to power retailers, with an expectation that the benefits are then passed on to power account holders on our network.

This year, we’ve made the call to make this process more transparent. Instead of passing the credit back to retailers, we will return $16 million directly to account holders. To us, this change is simply about ensuring a fair deal for Aucklanders when it comes to electricity expenses.