New complex gas connection
Once we have assessed your new connection application, the connection process is described as a ‘complex connection’ if the job requires a customer works agreement and easements (if applicable) as they have longer timeframes.
If you need both gas and electricity connections, please request them separately. Commercial gas connection and subdivisions must be requested by contacting 0800 22 22 60.
Apply for a Gas connection
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We will endeavour to design, contract, and commence build activities for your request within reasonable timeframes. Please note in some circumstances we are constrained by Auckland Council moratoriums, scheduling restrictions, supplier lead times, outage restrictions, and closures which may impact your project timeframes.
All projects are subject to volumes and availability of our crews, and we will keep you informed of your project timeframes.
Before you apply
Please collect the following information before you apply:
- Name of your gas retailer
- Resource consent documents for subdivisions
- Site plan, lot layouts, location of other services including trench profiles
- Proposed meter locations
- Whether you require service laterals (pipe that connects the gas from the gas mains to the house)
- Preferred timeframes
- For commercial projects: the details of gas meter room, engineer / consultant contact details and a gas loading estimate
Our Process
Initiate | Contact us on 0800 22 22 60 requesting a new complex gas connection. You'll usually receive an indicative quote within 10 working days |
|---|---|
Design | You will need to pay for the design cost for the job to proceed. We'll usually advise you within 1 week after payment when the design will be completed. |
Contract and payment | Once we’ve received design approval, we will aim to send you a customer works agreement within 5 working days (that is valid for 45 days). We'll then contact you to schedule the work once the agreement has been signed and payment received. |
Build and Variations | Work will usually begin approximately 6 weeks after receipt of payment. |
Completion | We finish the work |
Timeframes
We will endeavour to design, contract, and commence build activities for your request within reasonable timeframes. Please note in some circumstances we are constrained by Auckland Council moratoriums, scheduling restrictions, supplier lead times, outage restrictions, and closures which may impact your project timeframes.
The process and timeframes may vary depending on a number of factors, including:
- The number of connections you require
- The proximity to the gas main
- The conditions of the work site and the complexity of the job and therefore the design
- If an easement is required to allow Vector owned equipment to be installed on private property for ongoing maintenance access
- Vector’s current work volumes and availability of contractors
- The availability of traffic management services (as these are managed by third parties) and equipment required
- Whether the connection will serve a property that is used for residential or commercial purpose
- Other technical, legal, regulatory and administrative factors (including resource constraints)
FAQs
Every project needs a site-specific design for its electricity and gas supply. If you contact us early in your project, we can assist you with more accurate design and pricing of your electricity and/or gas supply
There are many aspects that affect the price you pay for the installation, some of these include:
- Complexity of the project (i.e. CBD location; existing services etc.)
- Distance from our existing network
- Type and size of infrastructure required
- Amount of civil works and/or trenching
- Reticulation distances
- Compliance costs (i.e. consents, road opening notices, traffic management)
- Land base – some areas in Auckland have large areas of volcanic rock which can increase installation costs (if you are able to provide trenches in your development then costs can be kept to a minimum).
Detailed design of a gas or electricity connection is carried out by our service providers which incurs a design fee. Please note that depending on the job, other design related costs may be incurred such as pole calculation, capacity logging, or pilot hole costs. Completing these activities in the design stage provides more cost certainty for the project and reduces potential variations.
A contribution applies to all customer-initiated projects. Vector’s policy for determining capital contributions can be found here.
The work will be carried out by one of our approved service providers. These service providers have been carefully selected by Vector and work with us to provide all installation and maintenance services on our network.
Vector owns the gas service pipe up to and including the gas riser (pipe going to the gas meter). The meter company owns the gas meter. You will own all outlet pipes from the gas meter to the appliances.
Electricity and gas easements are important because they benefit both Vector and landowners by:
- Protecting a landowner’s safety by formally recording the location of the gas and/or electricity reticulation equipment on their property title.
- Providing us with legal rights to access your property so that we can legally operate, maintain or replace our equipment.
Easements are required over Vector owned gas and electricity equipment and are required for those assets to remain on private property and to provide us with essential ongoing access and maintenance rights to that equipment.
Vector owned equipment means equipment installed by us as part of our work supplying customers with electricity or gas. This can include pits, poles, lines, cables, fuses and transformers, gas pipes, gas measurement systems, distribution systems and fittings and all other associated equipment
Private property includes privately and jointly owned access roads in subdivisions, Council local purpose reserve or recreation land and Crown land.
Please visit orders.vector.co.nz to request the electricity connection and call 0800 22 22 60 to request the gas connection. As these are different connections with different processes, you will need to request these separately.