New electricity connection

Please visit orders.vector.co.nz to request the electricity connection and call 0800 22 22 60 to request the gas connection. As these are different connections with different processes, you will need to request these separately.

Please apply as soon as you can, as this allows us more time to get ready to connect you. We encourage you to discuss your electricity connection requirements with a registered electrician prior to requesting a new connection.

Vector usually owns the network equipment (i.e. lines, poles, and other equipment) up to the point of supply, which is usually the isolating fuse located either on the boundary of your property or on the pole nearest to your property. 

Equipment beyond the point of supply is installed, owned and maintained by the property owner, as the property owner owns the service line between the point of supply and the meter. If you have any safety concerns regarding the condition of any of this equipment, please call 09 927 3939 and we will complete a free safety check. The crew will inspect the equipment and advise you if any maintenance is required. Items such as meters and hot water relays are the responsibility of your electricity retailer.  

At industrial or rural sites, Vector generally owns and maintains the high voltage overhead lines and underground cables, switchgear and transformers on these properties. More information on line ownership can be found here.

Electricity and gas easements are important because they benefit both Vector and landowners by: 

1. Protecting a landowner’s safety by formally recording the location of the gas and/or electricity reticulation equipment on their property title. 
2. Providing us with legal rights to access your property so that we can operate, maintain or replace our equipment. 

Easements are required over installed Vector owned gas and electricity equipment to allow those assets to remain on private property and to provide us with ongoing access rights. 

Vector owned equipment means equipment installed by us as part of our work supplying customers with electricity or gas. This can include pits, poles, lines, cables, fuses and transformers, gas pipes, gas measurement systems, distribution systems and fittings, and other associated equipment. 

Private property means real property that is privately owned and includes privately and jointly owned access roads in subdivisions, Council local purpose reserve or recreation land and Crown land. 

Equipment installed on private property before 1 January 1993 

For electricity and gas equipment installed on private property prior to 1 January 1993, we have existing use rights (which is a statutory right contained in the Electricity Act 1992) and will not usually require an easement unless we need to install new equipment or relocate existing equipment. 

If new equipment is to be installed, we will require an easement over all new equipment together with any existing equipment as it may no longer be protected under the pre-existing statutory use rights. 

We will let you know when an easement is required, and whether this is for new or existing electricity equipment.  Where an easement is required, the obligation to grant an easement will form part of your contract with us to undertake the works. 

We have standard easement terms which grant us necessary rights to access your property to inspect, operate and maintain our equipment.  These must remain standard and unamended, for all properties throughout Auckland, so that our contractors and maintenance team can rely on them. 

To register an easement, following installation of equipment, either we or the customer will organise a survey plan (depending on our contract together) which shows the area that will be granted to Vector for our easement. A legal document called the ‘easement instrument’ is then prepared by our legal team and sent to your solicitor. The registration of the easement on your property title will be processed by us together with your lawyer.