Power interruptions can happen for a number of reasons - equipment failure, third party interference, such as car vs pole, and during extreme weather events. High winds in particular can cause tree interference and lines to clash.

In the event of a gas outage (click to see more)
  • Turn appliances off. Make sure your stove and all heaters are turned off. If you have a gas hot water heater turn it off too. This ensures they don’t come back on without you noticing when the gas supply is restored.
  • Relight gas appliances. When advised by one of our representatives that the gas supply has been restored, relight your gas appliances. Ensure you light all pilots, including pilots on hot water heaters.
  • For energy saving tips and information visit www.energywise.govt.nz
  • During an outage (click to see more)
  • Report the fault. Customers in Waitakere, North Shore or Rodney shopuld call their electricity retailer,in Auckland, Manukau or Papakura please call 0508 VECTOR (0508 832 867).
  • Use a torch instead of candles. A torch is safer than candles.
  • Dimming lights. If your electricity supply is experiencing low voltage (lights are dim) switch off all appliances with motors (including refrigerators) and electronic equipment.
  • Switch off sensitive equipment. Sensitive electrical and electronic equipment such as your TV, computer, stereo and video recorder can be affected by a power surge when power is restored. It’s a good idea to switch this equipment off until the power is back on.
  • Keep the fridge closed. Food in refrigerators and freezers will last longer if you keep the doors closed while the power is off. A freezer will usually keep food frozen for up to 24 hours without power.
  • Turn appliances off. Make sure elements on your stove, the kettle, and all heaters are turned off. If you have a gas hot water heater turn it off too. This ensures they don’t come back on without you noticing when power or gas supply is restored.
  • Keep appliances dry. If the power outage is due to a severe storm, once the storm has passed, make sure appliances are dry. Don’t use electrical appliances while barefoot in damp or wet conditions.
  • Traffic lights might not be working. If you go out, be aware that street lights and traffic lights may not be working.
  • Damaged network equipment. Don't go near any damaged or broken power lines and electrical equipment - stay at least eight metres away.
  • Make sure you are prepared for a power outage at home, so you and your family can get through comfortably and safely. (click to see more)
  • Torch and batteries. Keep a torch and spare batteries handy.
  • Telephone. Ensure that you have at least one telephone that does not rely on electricity for operation (most cordless telephones will not work when electricity fails).
  • Alternative fuel. Ensure that an alternate fuel is always available for cooking (e.g. gas for BBQ).
  • Your fuse box. Know where your main switch is to isolate electricity from your premises. This will minimise the risk of electrical fire from exposed or broken wires.
  • Sensitive appliances. If you have sensitive appliances (computers, TVs) consider using a surge protection device to avoid damage from a potential power interruption.
  • Water pump. Be aware that water pumps in rural areas may not work when the power is off. Protect your water supply with a back-up supply using a header tank or a high volume pressure tank.
  • Advice for people with medical equipment that relies on electricity. People using medical equipment that relies on electricity should ensure they are prepared for power interruptions and if there is an immediate health threat contact their health provider or call 111.
  • Your business also needs to be prepared for an outage (click to see more)
  • Check your terms and conditions with your electricity retailer - it will detail notification periods for planned electricity network outages and any compensation clauses.
  • Check your insurance provisions – how long does power need to be off before the policy covers you.
  • Have a good back up plan and ensure your staff are trained.
  • Consider the use of manual eftpos and credit card options.
  • Can your site be supplied by a generator? – know your capacity requirements, connection options and generator hire contact details.
  • Have alternative locations for storage of perishable goods and freezer blankets.
  • Have back-up alternative locations to work from and phone diversions to mobiles contingency in place and when the power comes on understand what equipment needs resetting.