Our outage centre provides information about current major outages on our electricity and gas networks. Current and planned outages on our network are posted here
What causes outages?
Any network in the world - regardless of its location - can be affected by unplanned outages.. This is because the entire system is interconnected - from generators, to transmission, to local distribution.
Outages are often caused by extreme weather, vegetation touching or falling onto lines, car accidents involving power poles, and lines and pipes being accidentally damaged by excavation or other construction work. Technical problems or equipment failure can also cause outages.
Restoration priorities during storms and major outages
In a major power outage, the main priority is to restore supply to as many customers as quickly as possible while maintaining the safety of field crews and the public. This can generally be achieved by restoring in the following order:
Network substations, gate stations and main feeder lines/pipelines - these form the backbone of our network and must be repaired before power can be restored further down the line
Critical infrastructure - hospitals, water and sewage plants, airports
Major locations - buildings in CBD, high rise buildings, commercial centres and industrial plants
Domestic properties - urban and rural
Although crews are trained to work on our network lines in all weather conditions and at any hour, there may be times when it is unsafe to proceed. Vector has a total commitment to safety and will not allow work to go ahead if it cannot be done safely.
Delays to power restoration may occur if crews are unable to get to the source of the outage, either because of the terrain or because the affected line is on locked or secured private property.
We have set service standards
which apply in normal weather conditions on our electricity networks. In extreme weather conditions or major adverse events outside our control, the usual service standards do not apply, although every effort is made to restore supply as quickly as possible.
People using medical equipment
It is impossible to guarantee an uninterrupted supply of power. It is vital that people using medical equipment that relies on electricity ensure they are prepared for power disruptions and have a back up plan.If there is an immediate health threat, contact your health provider or call 111.
Our hot water pilot lines on our northern network (North Shore, Waitakere and Rodney District), can also be affected by the same conditions that affect our electricity lines. During a major outage, priority will be given to restoring power before hot water. See our hot water and load management FAQs
for more infomration. A map showing the areas we are currently load managing is provided here
Damaged service lines and privately owned networks
We do however own the gas service connections, the pipes that connect a customer’s premises to our network in the street, and which terminate at the gas meter.
Important information about safety around our network during a storm is provided here
. See also our tips
for how you can be prepared for a storm and what to do during a power outage.