LineCare FAQs
| 1 What is LineCare? | |
| LineCare is an emergency repair service available to Auckland, Manukau and Papakura network customers, which enables Vector to assist residential customers with problems on the electrical equipment they own on their property. Each customer is entitled to three free call outs per year. | |
| 2 What is included in the LineCare service? | |
| For a list of the situations LineCare covers please refer to the LineCare Terms and Conditions. | |
| 3 Why am I now responsible for the maintenance of the lines on my property when the power board used to do it? | |
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Service lines installed before 1992 are covered by the Electrical Supply Regulations (1927, 1935, 1967, 1976 and 1984). These regulations stipulate that as service lines were paid for by the customer they were therefore owned by the customer. Service lines installed after 1990 are covered by the Electricity Act 1992. This Act stipulates that after the “point of supply” the electricity fittings are owned by the property owner.
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| 4 What number do I call if I know the power cut is on my electricity lines and will be covered by LineCare? | |
| Whatever the cause of your power cut, call Vector on our free faults line - 0508 VECTOR (0508 832 867). | |
| 5 What if I move house? | |
| LineCare will cover three call outs per year, per premise - if you move house, LineCare will provide your new home with three call outs. NOTE: LineCare is only available to residential customers on the Auckland, Manukau and Papakura network. If you move outside of this area LineCare is not available. | |
| 6 What does LineCare offer apartment dwellers who have no poles, brackets or barge boards? | |
| LineCare offers all customers free call outs, replacement of fuse wire and the resetting of circuit breakers. Vector will also make the property safe until a tradesperson has made any necessary repairs. | |
| 7 Can I use LineCare to have my electrical equipment fixed if I think it looks unsafe? | |
| No, LineCare it is an emergency service only - it only covers equipment when it faults. However, you should call Vector or a qualified tradesperson to inspect the equipment if you suspect it is unsafe. Inspections are not covered by LineCare and a charge will apply. | |
| 8 Why isn't LineCare available to North Shore, Waitakere and Rodney customers? |
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| LineCare is not available for these customers because we contract with their retailer and not with them directly.
This is due to historical differences in network ownership and the differing customer contracts, service levels, pricing and relationship agreements put in place by the owners. Vector purchased UnitedNetworks, the North Shore, Waitakere and Rodney lines company in 2002.
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