If you are connected to our North Shore, Waitakere and Rodney electricity network your contract is with your electricity retailer. If you are connected to our Auckland City, Manukau and Papakura electricity network then our standard terms & conditions apply, unless we have another agreement with you.
We have different contract arrangements because of historical differences in network ownership and the customer contracts, service levels and pricing put in place by these owners. Vector purchased UnitedNetworks - the North Shore, Waitakere, Rodney lines company - in 2002.
Additionally, to protect the integrity of Vector’s electricity network and ensure it operates in a safe and efficient manner, all users - and any other person - who has equipment connected, or to be connected, to Vector's network (excluding Transpower) must comply with the requirements set out in the Distribution Code.